At welzap.com, we value open and transparent communication with our customers. You may contact our dedicated customer support team for product technical specifications, order status updates, return withdrawal requests, service feedback or any other inquiries. Our team aims to provide you with reliable guidance and tailored solutions.

Email serves as our primary customer service channel: service@mail.welzap.com. To help us process your inquiry efficiently, please include the following details in your message: your full name, relevant order number, registered email address and a clear description of your request.
If you report physical damage or non-conformities of the delivered goods, kindly attach clear photos showing the shipping label, outer packaging and the product itself.

Our customer service working hours are Monday to Sunday, 09:00 until 00:00 (midnight). Messages received within working hours will be processed in the order of receipt.
Messages sent outside working hours (00:00 to 09:00) will be logged in our ticketing system. We will send an acknowledgement confirming receipt of your message within 24 hours. Full substantive resolution may take additional time depending on the complexity of your case.

You also retain your statutory right to submit withdrawal requests, complaints or claims by written post.
We recommend checking your spam folder regularly to prevent our official emails from being filtered by your email provider.