welzap.com operates a stable and dedicated logistics network serving customers located in the Netherlands. After your order is successfully paid and authorized, we will initiate order processing. Standard warehouse handling, quality inspection, secure shock-resistant packaging, and shipment preparation takes 1 to 3 business days.After handover to international and local logistics carriers, the estimated delivery transit time for addresses within the Netherlands is 8 to 10 business days. All shipments are assigned a unique tracking number. Once your parcel is scanned into the logistics network, the tracking number will be automatically sent to your registered email address, enabling you to monitor delivery progress online at any time.We offer optional shipping insurance as a voluntary, non-preselected add-on service at a rate of 2% of the total order value. This insurance covers eligible logistic risks during cross-border and local transit, including parcel loss, theft, and irreparable transport damage. For verified valid claims, we will arrange a free replacement shipment or full refund within a reasonable timeframe.Customers are solely responsible for providing complete and accurate delivery details, including street name, house number, postal code, and valid contact telephone number. Delivery delays, failed deliveries, or return costs caused by incorrect, incomplete, or outdated customer address information shall be the responsibility of the buyer.All stated processing and delivery times are estimated standard timelines and are not legally binding deadlines. Minor delays due to customs clearance procedures, border supervision, or standard logistics fluctuations are normal for cross-border e-commerce and do not constitute a service breach.
